Frequently Asked Questions

To purchase from Schroth Wholesale, you must have a state tax number. Any merchandise purchased must be for use in manufacturing or resale. A copy of your vendor’s license or Tax Exemption number must be on file with our office prior to order placement.

To see the current prices of our products you must have an account with Schroth Wholesale Supply Company Inc. Once your account is active, you can login and the prices will automatically be displayed.

To purchase from Schroth Wholesale, you must have a state tax number. Any merchandise purchased must be for use in manufacturing or resale. A copy of your vendor’s license or Tax Exemption number must be on file with our office prior to order placement.

Regular store hours are daily 8:30-4:30, and Saturdays 8:30-noon.

Store hours may change for Holiday’s, or summer time.

Please check our Newsletter for Sales & store hour changes.

The first step to becoming a Schroth Wholesale customer is to fill out the New Customer Profile Form; these must be on file in our office prior to order placement. The customer is responsible for sales and use tax for any product that is purchased. Please consult your tax advisor if you have questions. If you wish to establish an In Store Charge Account, please call 1-920-722-8101 and ask for the credit department. Once your credit application form has been submitted, allow up to 2 weeks for processing, a notification letter on credit status will be mailed to you.

Yes! All customers are welcome to shop our showrooms, we look forward to meeting you and your supply needs. Our 20,000 sq. ft. showrooms provide you with a great opportunity to see our full line of products, we look forward to giving you a personal tour on your first visit. For your convenience, orders may be placed by phone/fax/email & pickup is available at our store location. This will to help us expedite your order.

Store hours are daily 8:30-4:30, and Saturdays 8:30-noon. Click on the link to find our map and easy driving directions.

Please click on this link to find our Terms & Conditions page.

We accept Credit/Debit cards; MasterCard, Visa, & Discover, Terms Request; In Store Charge Account available to established in state customers. Cash (in-store only).  COD payments accepted from local or established customers only in the form of money orders, cashier’s checks.  Any NSF checks will incur a $25.00 service fee.

New customer minimum opening order is $50.00. We request that reorders be $25.00 or more.

All orders are F.O.B. Menasha, WI unless otherwise arranged prior to shipment. Freight charges/ handling fees will be added to your invoice.

We offer backorders only at customer’s request and will not be obligated to prepay any shipments of backordered items that were not available at the time of original shipment. We may notify customers when out-of-stock standard merchandise is available again, though we suggest that the customer re-order these items.

All returns for in-store credit must be made within 10 days, have prior approval, and is subject to 20% restocking charge. Contact our Customer Service Dept. at 920-722-8101 to obtain a return authorization number and a claim form. This claim form and a copy of your invoice must accompany all returns. Authorized returns should be sent to Schroth Wholesale Supply Co., Attn: Returns, 510 Manitowoc St. Menasha, WI 54952. Customer will be responsible for the cost of return shipping. Any returned merchandise that is damaged or not resalable, or not in its original packaging will be subject to restocking and handling charges. Any merchandise deemed unsalvageable will be disposed of at customer’s expense. No returns are allowed on seasonal items, dried flowers, wire, ribbon, spray paint, or sale items. All returned products will be subject to our discretion.

For freight shortages or damages contact us immediately for claim assistance.

For Current Promotions, Open Houses, Sales, or Specials click here or navigate over to the Newsletter/Promotions Page

As we are working towards putting our merchandise on-line, it will be some time before that will be complete. We currently have some of our staple (everyday products) listed in a printed price guide. It is available for a nominal fee of $5.00, which will be refunded on your first order. If you’re requesting a price guide, please register (by clicking on the Login tab), fill out the New Wholesale Account and send a check for $5.00 with Price Guide Request written in the memo line.